G Loomis new warranty

Replies to This Discussion

Permalink Reply by Tag Watson on June 12, 2012 at 10:45pm

Easy on the hookset, CB4!  The way you set the hook, they'll think you ran over it with your pickup. 

Permalink Reply by Travy Miller on June 13, 2012 at 9:23am

he doesnt believe in reeling in the fish, just hookset and flip the fish in the boat from 50 yards out. all one motion

Permalink Reply by Todd Ryan on June 13, 2012 at 12:33pm

I recently sent in 3 rods to be warrantied. 2 broken on hooksets (BSR852 GLX's) and one with a broken tip insert (BCR853 GLX).

Before I sent the rods in I gave them a call and was told that I could either send them in for warranty with the $20 per rod handling fee or send them in under the $100 each, no questions asked, rod replacement fee.

Mailed them under warranty and was charged $40 for two rods that are supposed to be replaced under warranty. One rod they deemed not defective and were going to charge me the $20 handling and $199 for replacement. I asked them if we could just use the $100 replacement program and Linda from Gloomis said maybe but I would be still charged the additional $20 for handling. Didn't appear to be anymore she was willing to do so decided to just accept it and move on.

 

As of today, one rod has shown up and it was the BCR853 with replaced tip guide. Haven't seen the other two.

 

Total cost this way: $160 to Gloomis, $40 for shipping with Insurance for $200 total and it's been about 3 1/2 weeks now.

Under the $100 each program it would of been $300 total since they send you the product and you return it under their shipment label.

 

 

Permalink Reply by Steve Hastings on June 13, 2012 at 4:03pm

Hmmm disappointing to hear.  At that extreme price and G Loomis are certainly at the top end of the price curve, I'd hope they had a more angler friendly warranty.  Not sure why if they have the broken rod they can't replace it. It clearly doesn't cost that much to make them, and at 3+ bills a piece.....

When you have 'em paying that much for a rod, you'd think you'd bend over backward to keep them paying that much for more rods.  To replace a rod now and then to keep folks coming back ....

Let me tell you how the hardest customer to get to buy a $300-$600 rod is one that has never done it before... take care of the ones you have.

I think they are missing the big picture and it will cost them ......eventually.

Just ask Sony who's stock is below 1000 yen, about $12.00 US, was over $300.00 per share back around 2001, and came from $12.00 back in 1985. ... The death spiral with no recovery because of similar behavior of thinking you have the customer right where you want them. 

my 2 cents.

Steve

Permalink Reply by Randall J DeFreese on June 13, 2012 at 4:18pm

Hmmm they have my dropshot rod right now. Just about 3 weeks now and I haven't heard anything. This might well be something I take into account next time I buy a new rod.

Permalink Reply by Big Steve on June 13, 2012 at 7:01pm

Shimano is all I can say. Broke a crucial at Nixon's moses tourney. Sent it back to them in Cali and a week later my brand new one arrived. 25 bucks for shipping and thats it. That is the fastest I've gotten one back, by about a month, but still, send it in and get a brand new rod. Not a bad deal.

Permalink Reply by Chris Blandi on June 13, 2012 at 7:49pm

I was aware of the $100 fee, but I don't see that on the PDF form they make you send in.  I have a feeling that's not an option anymore.  I will call tomorrow. 

Permalink Reply by Steve Hastings on June 13, 2012 at 10:39pm

So If they can do it with Shimano Rods and Shimano is the parent company of loomis.... then why not have a great exchange program for the  Loomis rods that they charge so much more for.  Great rods, but seems they have the right practice with the Shimano rods for the long run.

Permalink Reply by Nick Berto on June 14, 2012 at 4:41am

"Groundbeaking" GLOOMIS over the counter warranty offered only at "Three Rivers Marine & Tackle"

Three Rivers Marine & Tackle is proud to announce that we are offering a “Guaranteed over the counter free rod replacement warranty” for any GLOOMIS rod purchased from Three Rivers Marine, starting on Monday, December 12, 2011.

Three Rivers Marine warranty card and receipt for proof of purchase are all that are required to protect your investment.

This warranty applies to and covers current production GLOOMIS rods, as listed in the current GLOOMIS product catalog.

This is our way to say “Thank you” for all your continued support of Three Rivers Marine & Tackle.

And if you live to far away to come in, we will glady ship GLOOMIS rods for FREE in the lower 48

Three Rivers Marine & Tackle

Woodinville, WA 98072

425-415-1575

3Riversmarine.com

Permalink Reply by Nick Berto on June 14, 2012 at 4:44am

Chris- you can take to Three Rivers for expedite for $100 each but get new ones on the spot (if in stock). Or they can mail them in for you for a small fee.

Hope that helps and you get taken care of. Be glad they are just broken and not on the bottom of Lake Sammamish! Oops! ):

Permalink Reply by Randall J DeFreese on June 14, 2012 at 2:59pm

Randall J DeFreese said:

Hmmm they have my dropshot rod right now. Just about 3 weeks now and I haven't heard anything. This might well be something I take into account next time I buy a new rod.

 

Having said this I got home to find a brand new GLoomis dropshot rod at my house.  $20 for a new Loomis is alright in my book.  Hope it wasn't a fluke.  Thanks GLoomis!

Permalink Reply by Chris Blandi on June 14, 2012 at 4:10pm

Thanks for all the info, especially Nick

I found out what I was doing wrong, I was looking under warranty instead of service on their website.  I'm going to do the Expedite, for $100.

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